Shipping & Returns Policy

Shipping & Returns Policy

Last Updated November 04, 2021

SHIPPING & DELIVERY POLICY

This Shipping & Delivery Policy is part of our Terms of Use (“Terms”) and should be therefore read alongside our main Terms: https://courses.heatgeek.com/terms-of-use/.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

SHIPPING & DELIVERY OPTIONS

In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products. We offer free Standard shipping on selected products within England. However this is subject to weight and distance, therefore some products may incur additional shipping fees.

Shipping Method
Standard: 5 – 7: Working days

Depending on shipping method we may or may not follow up after you have placed the order with any additional shipping information. All times and dates given for delivery of the products are given in good faith but are estimates only. 

For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms. Shipping of products is via 3rd party suppliers and may be sent via a different method than specified. Please contact us before placing an order should you wish to specify how you’d like us to ship your item.

BACKORDER ITEMS

Please note: that some products are marked as “On Backorder” and may be subject to delays. Delivery times on backorder items can vary between 2 – 6 weeks depending on demand. If you’d like to confirm estimated delivery times before placing an order please contact us at: sales@heatgeek.com 

DO YOU DELIVER INTERNATIONALLY?

We do not offer international shipping.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery. For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy below.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:

Phone: 
01276788123

Email: sales@heatgeek.com

RETURNS POLICY

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please send an email to customer service at returns@heatgeek.com to obtain Instructions and a Return Merchandise Authorisation (RMA) number.

Once you have pre-arranged your return with a member of our staff and have confirmation, place the item in its original condition & original packaging securely into suitable secure packaging , and mail your return to the following address:
Address to be arranged via
returns@heatgeek.com (Please note that addresses vary depending on product)
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

OUR OPERATING ADDRESS

93 Mytchett Rd Camberley Mytchett, Camberley GU16 6ES United Kingdom (Shipping and returns  departments vary from this address)

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (14) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged: 

● Used filters, tools, consumables, defective or damaged products.
Please contact us at returns@heatgeek.com to arrange a refund or exchange. 

Please Note 

● Please arrange returns via: returns@heatgeek.com as returns addresses may vary depending on the product.
Failure to do so may incur additional handling fees.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

Tel: 01276788123
Email: support@heatgeek.com

PRICING

Please note: If there is an obvious pricing error and could have been reasonably recognised by you as a pricing error, we are not bound to provide you with any products at the (lower) price.  The display pricing of Products exclude VAT (where applicable) and may include a delivery charge (product specific). VAT will be included upon checkout during your checkout process..

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